Wednesday 22 July 2009

PhoneBOX 2 Historic Release Notes
Posted: Wed, 22 Jul 2009 10:48:51 GMT
FIX: If a large number of items are scheduled to occur simultaneously, some items may have been missed.
Posted: Thu, 11 Jun 2009 14:41:46 GMT
FIX: Conferenced calls were not showing correctly on device.
Posted: Thu, 11 Jun 2009 09:28:29 GMT
FIX: If a hunt group is repeatedly (3 times in 3 minutes) reporting as open, despite being closed by the server, the server will send short code CLOSExxx where xxx is the hunt extension.
Posted: Wed, 06 May 2009 13:15:35 GMT
FIX: RTP TBU may stop transmitting audio on creation of a conference.

Posted: Fri, 24 Apr 2009 15:34:18 GMT
FIX: Improved conferencing reliability.
Posted: Thu, 02 Apr 2009 15:20:48 GMT
FIX: Minor improvements to prevent TAPI command errors.

FIX: Prevent attempt to conference of either call 1 or call 2 is not specified.
Posted: Wed, 11 Mar 2009 13:00:15 GMT
FIX: Conferencing issues.
Posted: Fri, 05 Dec 2008 10:50:00 GMT
FIX: Unable to dial on Glensound codecs.
Posted: Wed, 03 Dec 2008 13:34:43 GMT
NEW: Additional logging for parking issues.
Posted: Tue, 18 Nov 2008 15:58:52 GMT
FIX: Audionics switchers stop responding after a period of use.
Posted: Fri, 07 Nov 2008 14:48:23 GMT
NEW: Further machine input actions allow a setting of 0 causing the selected device to be targeted. E.g. hang-up device – action device index 0 will hang up the active device.
Posted: Thu, 30 Oct 2008 12:31:00 GMT
FIX: Problems with the new conferencing mode on pre version 4 firmware.
Posted: Wed, 29 Oct 2008 14:51:44 GMT
FIX: A brief burst of tone could be heard when unparking a call from a conference MOH.
Posted: Thu, 23 Oct 2008 15:08:39 GMT
FIX: Conference MOH port can now be either set to ‘Paging Speaker’ (this was previously the only supported mode) or ‘Quiet headset’. uLaw regions must use quiet headset.
Posted: Wed, 22 Oct 2008 14:11:00 GMT
NEW: Machine input action ‘Answer next’ now supports answering to current selected device. Set the ‘Action Device Index’ to 0.
Posted: Fri, 01 Aug 2008 07:47:00 GMT
FIX: Parking and unparking from/to a music on hold conference to a TBU conference is not currently possible on version 4 firmware. This functionality has been disabled on version 4 firmware.

FIX: Music on hold conferencing improved - a fixed number of channels to be shared between all services are reserved at startup. Default value is 32. This can be set in server.ini - section [options] value confchannels=32

Posted: Fri, 13 Jun 2008 16:03:46 GMT
FIX: Conference fixes related to conference music on hold, and conferencing on devices.
Posted: Mon, 09 Jun 2008 09:58:33 GMT
Posted: Thu, 29 May 2008 16:09:20 GMT
FIX: Client may display calls incorrectly on a device if a call jumps from one device to another.

Posted: Thu, 29 May 2008 16:07:05 GMT
NEW: Music on hold conferences now reserve channels on-the-fly to preserve conference resources.
Posted: Thu, 15 May 2008 14:30:28 GMT
Posted: Wed, 07 May 2008 14:39:18 GMT
FIX: Improved detection of DTMF for IVR transfer.

FIX: Calls transferred from IVR input did not always ring on destination service.
Posted: Fri, 18 Apr 2008 08:52:49 GMT
FIX: Client may not be able to load completely if a device is unavailable.
Posted: Thu, 10 Apr 2008 12:57:53 GMT
FIX: When a switcher reconnects following a loss of connection, fader locking may have not functioned as expected.
Posted: Mon, 17 Mar 2008 13:15:27 GMT
FIX: Adding/modifying TAPI extensions may not initialise the extension correctly.
Posted: Wed, 05 Mar 2008 16:20:55 GMT
NEW: Show/Global phonebook entries and be added to 'calls'. Edit the entry, change any details that should differ, and then click add to 'calls'.

NEW: A global setting has been added called 'Search show only' which when enabled prevents searching of any data outside of the users current show.

NEW: Calls which are 'locked' and which drop (either locally or remotely) automatically switch to 'callback' calls. The callback call can then be clicked to resume the locked call.

FIX: Phonebook may have shown calls not meeting the current disposition or date range criteria.

FIX: Device was being drawn incorrectly, resulting in small distracting lines around the point or name boxes.
Posted: Fri, 22 Feb 2008 14:43:06 GMT
NEW: LittleTed caption generation interface now communicates via Unicode.

Posted: Thu, 07 Feb 2008 16:31:27 GMT
FIX: Random answer was not answering!

FIX: Commas could be entered into the directory which could cause unexpected results when dialling. This has been disabled.
Posted: Thu, 29 Nov 2007 17:16:31 GMT
FIX: Added more logging of TAPI line indexes for ongoing diagnosis.
Posted: Thu, 29 Nov 2007 17:10:44 GMT
FIX: Changed the wait period between a call clearing a device and the next call being moved to a device (non-dump mode).
Posted: Thu, 22 Nov 2007 12:20:02 GMT
NEW: The Phonebook will automatically rollover to the next day when the first call of the new day comes in, if the date range is set to 'Today'. This will cause the list of calls in the phonebook to be refreshed and the day selection list to be updated.
Posted: Mon, 22 Oct 2007 10:25:22 GMT
FIX: Changed to person dispositions may not have been echoed to other clients.

Posted: Fri, 19 Oct 2007 09:22:16 GMT
FIX: When using a VOIP handset, closing the client caused it to lock up.
Posted: Fri, 19 Oct 2007 09:20:03 GMT
NEW: When configuring device layout groups, the selection of device layouts is now sorted alphabetically.
Posted: Mon, 08 Oct 2007 09:40:25 GMT
FIX: Prize winner details email may not include phone number.

Posted: Fri, 21 Sep 2007 10:46:02 GMT
FIX: Line selected to dial on got lost and a default line was assigned if the call took over 5 seconds to start ringing.
Posted: Thu, 30 Aug 2007 09:41:37 GMT
NEW: Soundcard in machine list for VOIP phone can now contain an in and out soundcard - seperate the in and out with a / character to use two different soundcards.
Posted: Mon, 13 Aug 2007 09:42:42 GMT
FIX: Choosing copy in call details included the callers name in place of their number. (06 Aug 2007)
NEW: IPOffice only: Server now automatically strips (withheld)shortcodeprefix values configured for each service from phone numbers. (31 Jul 2007)
FIX: Avaya only - hunt groups could get stuck closed under heavy call volume. After 3 attempts to fix this, the server will now dial shortcode 'OPENxxx' where xxx is the hunt extension inorder to fix the issue. (30 Jul 2007)
FIX: Cisco only: 'Back in service' messages were slow to process causing delays when a large volume of devices come back into service together. (25 Jul 2007)
FIX: Cisco only: Further improvements to TAPI message handling. (19 Jul 2007)
FIX: Adding manual entries to phonebook caused them to appear as todays date, whatever date was selected. (09 Jul 2007)
FIX: Codec's could get into an error state when the called/calling number was empty. (04 Jul 2007)
FIX: Communication with DHD switcher did not always detect that it had dropped the connection. (22 Jun 2007)
FIX: Avaya only - improvements to softphone usability. (15 Jun 2007)
FIX: Hipath only: Calls could not be hungup by ctrl-clicking the line or using the hangup icon on the line, following changed made to
FIX: Cisco only: Improvements have been made to the TAPI communication to increase reliability.
FIX: Errors occured when modifying a call in the phonebook if 'show specific warnings' were enabled. This is now resolved. (05 Jun 2007)
FIX: Avaya only - dialing out may ignore the line selected by the user and instead dial on the last line. This is now resolved. (04 Jun 2007)
FIX: Hipath only - if the user hung up a call whilst it was still transfering, the call would be cleared from PhoneBOX but not actually hung up. Clearing calls during a transfer is now prevented.
FIX: Hipath only - droping calls on devices not controlled by the current client is not supported and the dialog has been disabled. (24 May 2007)
FIX: Hipath only: Further settings changes to audio receive parameters to cope with varying size packets. (22 May 2007)
NEW: Hipath only: Audio packet size setting now sets the largest acceptable size as the packet size is now variable. (16 May 2007)
FIX: If a switcher got disconnected from the server whilst faders were up, and devices are set to lock calls when faders are up, calls could not be retrieved until connection was restored to the switcher. A disconnecting switcher now causes all faders to switch to 'not locked' mode. (15 May 2007)
FIX: Cisco only: When using a backup server, TAPI was initalized before the monitoring phase at startup. TAPI now initalizes after the monitoring phase for greater reliability. (14 May 2007)
FIX: Hipath only - orphaned calls left on TBUs were not able to be dropped. (10 May 2007)
FIX: Hipath only - a stuck call could occur when transfering a call to another extension, if digits were dialled on the source device during the transfer.
FIX: Hipath only - forced deletion of a call could cause the server to become unresponsive. (08 May 2007)
FIX: Resolved - multiple servers sharing the same DB were not live updated about person detail changes.
FIX: Resolved 'Call couter reset' option in machine list reverted to 'prompt' when set to 'always'. (02 May 2007)
FIX: Resolved issue where person disposition changes were not updating on other client phonebooks.
FIX: IPOffice only - 'AutoRecord' calls (which are duplicates of real calls) are no longer written to the call database. (01 May 2007)
FIX: Hipath only - Periodic call renogotiation could previously cause IP TBU to crash (16 Mar 2007)
FIX: Copying items such as device layouts could fail when the config list had been sorted by clicking column headings. This is now resolved. (08 Mar 2007)
FIX: Fixed occasional unhandled exception occured when DHD interface gets disconnected by the network. (28 Feb 2007)
FIX: Hipath only - delivered message may not contain a caller id, which previously caused errors - now resolved.
FIX: Hipath only - message signaling call diverted from handset now handled correctly ensuring calls do not get stuck on handsets.
FIX: DHD desk is now polled to ensure it is still connected.
FIX: SIP Clients now ping server to confirm it is still running, and will attempt reconnection is it is not. (22 Feb 2007)
NEW: User selections such as show and device layout are now stored on a per user basis and these selections are used to select the default option next the the client connects.
FIX: When dialling a call, the call details may not have been automatically be selected for the new call in some circumstances. (21 Feb 2007)
NEW: It is now possible to email server logs from the PhoneBOX server - a new menu option has been added to the server tray icon. This option requires an SMTP server. By default it uses the bionics mail server but this requires the PhoneBOX server to have internet access, and only allows logs to be sent to Log files are compressed in gzip format. (14 Feb 2007)
NEW: PhoneBOX SIP Phone version numbering now matches that of the rest of PhoneBOX. There are no new features at this time.
FIX: Hardware key is checked 3 times before failing, more descriptive error messages implemented, interal improvements to prevent invalid licensing messages.
NEW: New sort option for phonebook 'manual order'. Calls can then be moved up and down in the list manually using Shift+Up/Down arrows.
NEW: Phonebook can be sorted by 'score'. This is the cumulative score based on the call's dispositions. Each disposition can be given a score (on the server). This allows sorting by positive/negative attributes as indicated by disposition selection. The score for a call is shown in the tooltip when hovering over a call entry. (02 Feb 2007)
NEW: The location of PhoneBOX log files (client and server) has been changed. This allows log files to be written successfully under Windows Vista, and by users who do not have Administrator rights under previous O/S. If the application cannot write to the application directory it will try the common files location, and then the users temp folder. The common files location is as follows;
2000/XP - C:\Documents and Settings\All Users\Application Data\Broadcast Bionics\PhoneBOX2
Vista - C:\ProgramData\Broadcast Bionics\PhoneBOX2
9x - C:\Windows\Application Data\PhoneBOX2

An additional menu option has been added to the right click menu of the server icon to open the log file location. (30 Jan 2007)
NEW: Improved logging and diagnostics for use with Avaya VOIP functionality.
NEW: Server status - client list now has distinct columns for IP address and status to usability. (29 Jan 2007)
NEW: Various additions for Siemens Hipath support. (29 Jan 2007)
NEW: Support for 'topic' field which can be set via Data Manager per show. (06 Nov 2006)
NEW: PhoneBox now requires .Net 2.0 Framework.